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This study examines the relationship between gender and religious affiliation to the preferred conflicts styles of 384 student participants living in and attending university in South Africa, Israel, Bosnia‐Herzegovina and Northern Ireland. Participants report living in stressful social contexts that are often characterized by reports of terrorism perpetrated by paramilitaries, the state, violence that is brought on by long standing ethnic hatreds and years of division between major groups contending for control of political and social institutions, civilian uprisings, and in some cases low scale civil war. The results indicate that the independent variables—gender and religion—provide statistically significant observable differences in how people report they engage in conflict as seen in their choice of conflict styles. In particular, the findings on gender differences provide a surprising result that is partially attributed to the contextual factors of warfare and one's active participation in it. The results on religious affiliation provide a number of intriguing patterns among various religions including a desire to accommodate or collaborate with others and a strong dislike of avoidance. There are other more specific patterns that can be partially attributed to contextual factors as well. With so many contexts being present in the study a number of intriguing explanations and working hypotheses are brought forth to help explain why these patterns on gender and religious affiliation exist.

The research articles in this volume were initially presented at a conference, entitled “Cutting Edge Theories and Recent Developments in Conflict Resolution,” which celebrated the 20th anniversary of the Program on the Analysis and Resolution of Conflicts (PARC) at Syracuse University's Maxwell School of Citizenship and Public Affairs. Presenters were encouraged to submit their papers for consideration, and following a rigorous peer review and revision process, nine articles were accepted. The volume explores some of the major themes of conflict analysis, including how powerful dominant discourses can both soothe and exacerbate conflict, the roles of civic organizations in promoting peace and incubating democratic principles, the ways in which different forms of dialogue are used to heal historically dysfunctional intergroup relations, and the importance of a deeply institutional, structural understanding of ethnocentrism and racism. The authors conducted their research in several different countries – the US, Canada, Bosnia, and Northern Ireland – and used a wide range of analytical techniques including in-depth interviews, surveys, and document analysis. What holds them together is the rigorous tie they make between theory and empirical data. Some authors have built conflict theory inductively, based on their own research and/or secondary sources, while others have tested existing models with empirical data. These articles collectively make a solid contribution to theoretical development in the conflict analysis field.

The graduate field of conflict resolution is composed of an eclectic mix of programs, departments, centers, institutes, and think tanks which conduct a wide range of theory development, basic and applied research, service and teaching functions. Prior research on the graduate field has been limited mainly to either direct comparisons between a few graduate programs or summaries of progress made by program clusters, with the largest being a study of 18 programs. The composition and activities of the graduate field as a whole are not well understood, yet are hotly debated. This research attempts to fill part of this knowledge gap by specifically examining all known graduate programs in Peace Studies (PS), Alternative Dispute Resolution (ADR) and Conflict Resolution (CR) in the United States that award verifiable graduate credentials (i.e., certificates, masters, or doctoral degrees) in PS, ADR, or CR. The participants in this study therefore constitute the entire known population (N=94) of graduate credential granting programs in the United States that collectively award roughly 164 certificate and/or degree options. The results of this study constitute a baseline from which to specifically examine and compare program factors including: program location, size, student composition, faculty credentials and areas of expertise. This study also examines program content, including curriculum content, design, and delivery, areas of training specialization; and those elements that participants report make their programs unique. These and other results provide a means of comparing program types and individual program innovations in regard to curriculum, service, research agendas, and areas of practice. The study concludes with participants’ ideas on what program development trends we can expect to see in the coming years as well as where the academy is or is not meeting social needs.

Groups often perpetuate conflict by developing and enforcing hostile, dehumanized, and objectified images of the “other” with whom they intentionally engage in conflict. The thesis of this article is that if the double hermeneutics of identity “framing processes” (Lewicki, Gray, & Elliot, 2003) drive the dehumanization of the excluded or enemy other, then these same processes can be a factor in the social reconstruction of another's humanity. Specifically, a model of identity affirmation is posited that can ideally challenge and change the dominant discourses and narratives that go into the in-group's social construction of a dehumanized out-group. As such, the process of identity affirmation is designed to be used to rehumanize a once ethnic, excluded, or even enemy “other.” This model was inspired by, and is applied to, a brief case study outlined in the essay involving the Onondaga Sheriff's Department headquartered in Syracuse, New York, and the Onondaga Indians who are part of the Iroquois Confederacy.

Thomas E. Boudreau graduated Phi Beta Kappa, summa cum laude from Boston College. He completed his PhD in the Social Science Program in 1985 at the Maxwell School of Citizen and Public Affairs at Syracuse University. While at the Maxwell School, Boudreau was the research assistant for Donald T. Campbell, the Schweitzer Chair of the Humanities at Syracuse University. He also worked as Project Director of the Crisis Management and United Nations Research Projects at the Carnegie Council in New York City. He taught at the School of International Service at American University and the University of Pennsylvania before coming back to the Maxwell School where he currently teaches in the Political Science Department. He is also a research fellow at the Institute for Resource and Security Studies in Cambridge, MA, where he has specialized in issues of global governance, global climate change, and nonproliferation. Boudreau has written two books: Sheathing the Sword: The U.N. Secretary-General and the Prevention of International Conflict and Universitas: The Social Restructuring of Undergraduate Education in the United States. He is currently working on a third book, The Law of Nations: Legal Order in a Violent World. He has a special interest in interdisciplinary inquiry, especially competing epistemologies and how they contribute to interpersonal, intergroup, and international conflict.

The purpose of this study is to develop an understanding of how the “seven steps of selling” are used within the modern international business environment and the degree to which international sales executives are able to identify and adapt to differences in global markets.

A phenomenological type of approach was used. In-depth interviews were conducted with international sales executives (based either in the USA or UK) that operated across multiple different regions of the world.

This study provides a holistic assessment of the international business-to-business sales process. This study outlines four key aspects of the sales process that differ from traditional domestic industrial selling. Then, the study suggests examining the international sales process as a stage-based approach, versus exclusively focusing on the sales process as a seven-step process. Third, the study focuses on differences between regions of the world.

From an academic standpoint, this study highlights a number of avenues to pursue. In addition, this study underscores the limited volume of research focused on international sales force management, especially the differences within the sales process. Limitations focus on issues pertaining to the sales executives examined within the study.

Firms looking to enter or expand their international market presence will be able to use the results of this study focusing on the international sales process. Firms can apply the results of this study to build both initial and continuous training programs.

This study identifies aspects that occur during each stage of the international sales process to provide a detailed account of the activities that international salespeople are engaged in. Further, this study suggests that the stages of the sales process differ between transactional exchanges and strategic relationships. However, this study offers more insight on the development of strategic long-term relationships, as the majority of the sales executives focused on the strategic relationship development during the interviews. As a last step within this study, seven country-specific issues are described.